Effective Date: June 10, 2026
Last Updated: June 10, 2026
Energetic Services Inc. and its subsidiaries (“Energetic” or the “Company”) are committed to protecting the privacy and security of personal information. This Privacy Policy explains how Energetic collects, uses, discloses, stores, and protects personal information when you visit our website, contact us, use our services, create an account, or otherwise interact with us.
This Privacy Policy is intended to comply with applicable Canadian privacy laws, including the Personal Information Protection Act (Alberta), the Personal Information Protection Act (British Columbia), and the Personal Information Protection and Electronic Documents Act (PIPEDA) where applicable.
1. Scope
This Privacy Policy applies to personal information Energetic collects through:
- our website;
- contact forms and online inquiries;
- account registration or customer portals, if applicable;
- email, phone, or other communications with us;
- service requests, quotes, bookings, orders, or customer support;
- analytics, cookies, and similar website technologies.
This Privacy Policy does not apply to third-party websites or services that Energetic does not own or control. If the Energetic website links to a third-party website, that third party’s privacy policy will apply to information you provide to them.
2. What Is Personal Information?
“Personal information” means information about an identifiable individual. This may include information such as a name, email address, phone number, mailing address, IP address, account information, service history, or other information that can identify an individual directly or indirectly.
Personal information does not generally include business contact information used solely to communicate with an individual in their business capacity, such as a business name, business title, business phone number, business address, or business email address, where permitted by applicable law.
3. Personal Information Energetic Collects
Depending on how you interact with Energetic, we may collect the following types of personal information:
Information You Provide to Us
Energetic may collect personal information that you voluntarily provide, including:
- name;
- email address;
- phone number;
- mailing or service address;
- company or organization name;
- account registration details;
- information submitted through contact forms;
- details about your inquiry, request, order, booking, or service needs;
- communications you send to us;
- any other information you choose to provide.
Website and Technical Information
When you visit the Energetic website, we may automatically collect limited technical and usage information, including:
- IP address;
- device type;
- browser type and version;
- operating system;
- referring website;
- pages viewed;
- date and time of visit;
- general usage patterns;
- approximate location derived from IP address.
Account Information
If Energetic offers account registration or customer portal access, we may collect login credentials, account preferences, service history, requests, uploaded information, and related account activity.
4. How Energetic Collects Personal Information
Energetic collects personal information directly from you when you:
- submit a form;
- create an account;
- request a quote, service, booking, or support;
- subscribe to communications;
- contact us by email, phone, or other means;
- interact with our website;
- otherwise choose to provide information to us.
Energetic may also collect information automatically through cookies, analytics tools, server logs, and similar technologies.
5. Consent
Energetic will collect, use, and disclose personal information with your consent, except where otherwise permitted or required by law.
Your consent may be express, such as when you submit a form, create an account, agree to receive communications, or provide information for a specific purpose. Your consent may also be implied where the purpose is obvious and reasonable in the circumstances, such as when you provide your contact information so Energetic can respond to your inquiry.
You may withdraw your consent at any time, subject to legal, contractual, or practical restrictions. If you withdraw consent, Energetic may not be able to provide certain services, respond to certain requests, or maintain your account.
To withdraw consent, please contact us using the information in the “Contact Us” section below.
6. How Energetic Uses Personal Information
Energetic uses personal information for reasonable business purposes, including to:
- respond to inquiries and requests;
- provide products, services, quotes, bookings, or support;
- create and manage accounts, if applicable;
- communicate with you about services, requests, updates, or administrative matters;
- process transactions and payments;
- operate, maintain, secure, and improve our website;
- understand how visitors use our website;
- personalize or improve user experience;
- send marketing communications where permitted by law;
- manage customer relationships;
- prevent fraud, misuse, security incidents, or illegal activity;
- comply with legal, regulatory, accounting, insurance, and contractual obligations;
- enforce our terms, agreements, or legal rights.
Energetic will not use personal information for purposes that are not reasonably appropriate in the circumstances.
7. Cookies, Analytics, and Similar Technologies
Energetic’s website may use cookies, pixels, server logs, analytics tools, and similar technologies to help us operate the website, understand website traffic, improve performance, and enhance user experience.
Energetic may use tools such as Google Analytics or similar analytics services. These tools may collect information such as IP address, browser type, device information, pages visited, time spent on pages, and general usage patterns.
You can manage or disable cookies through your browser settings. Some parts of our website may not function properly if cookies are disabled.
Where required by law, we will seek consent before using non-essential cookies or similar technologies.
8. Marketing Communications
Energetic may send you marketing or promotional communications if you have consented to receive them or where otherwise permitted by law.
You may unsubscribe from marketing communications at any time by using the unsubscribe link in the message or by contacting us directly. Even if you unsubscribe from marketing communications, we may still send you service-related or administrative communications.
9. When Energetic Shares Personal Information
Energetic does not sell personal information.
We may share personal information with trusted third parties only where reasonably necessary for the purposes described in this Privacy Policy or as otherwise permitted or required by law. This may include:
- website hosting providers;
- IT and cybersecurity providers;
- email and communication providers;
- customer relationship management systems;
- analytics providers;
- payment processors;
- professional advisors, such as lawyers, accountants, auditors, or insurers;
- contractors, vendors, or service providers who support our business operations;
- government, regulatory, law enforcement, or legal authorities where required or permitted by law.
Energetic requires service providers to protect personal information using appropriate safeguards and to use it only for the purposes for which it was provided.
10. Service Providers Outside Canada
Some of Energetic’s service providers may store, access, or process personal information outside Canada, including in the United States or other jurisdictions.
When personal information is processed outside Canada, it may be subject to the laws of that jurisdiction, including lawful access by courts, law enforcement, regulators, or government authorities.
Energetic remains responsible for personal information under our control and uses contractual and other reasonable measures to require service providers to protect personal information appropriately.
For more information about our use of service providers outside Canada, please contact our Privacy Officer using the contact information below.
11. Retention of Personal Information
Energetic keeps personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including to provide services, maintain records, resolve disputes, comply with legal or regulatory obligations, enforce agreements, and support legitimate business needs.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
When personal information is no longer required, Energetic will securely delete, destroy, anonymize, or otherwise dispose of it in accordance with applicable law and reasonable business practices.
12. Security Safeguards
Energetic uses reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks.
These safeguards may include, where appropriate:
- access controls;
- password protection;
- secure systems and networks;
- encryption or secure transmission methods;
- staff training;
- confidentiality obligations;
- vendor due diligence;
- physical security measures;
- monitoring and incident response procedures.
No method of transmission or storage is completely secure. Energetic cannot guarantee absolute security, but we take reasonable steps to protect personal information in our custody or control.
13. Privacy Incidents
If we become aware of a privacy breach or security incident involving personal information, Energetic will take reasonable steps to contain, investigate, and address the incident.
Where required by law, we will notify affected individuals, privacy regulators, or other parties if the incident creates a real risk of significant harm or otherwise meets applicable notification requirements.
14. Accuracy of Personal Information
Energetic takes reasonable steps to ensure that personal information in our custody or control is accurate and complete for the purposes for which it is used.
You may request that we correct or update your personal information by contacting us.
15. Access, Correction, and Deletion Requests
Subject to limited exceptions under applicable law, you may request:
- access to your personal information;
- information about how your personal information has been used or disclosed;
- correction of inaccurate or incomplete personal information;
- deletion of personal information, where applicable;
- withdrawal of consent, where applicable.
To make a request, please contact us using the information below. Energetic may need to verify your identity before responding.
Energetic will respond to requests within the time required by applicable law. In some cases, we may be unable to provide access to certain information, such as where disclosure would reveal personal information about another individual, confidential commercial information, privileged information, or information that cannot be disclosed for legal or security reasons.
16. Children’s Privacy
Energetic’s website and services are intended for business and adult users and are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 without appropriate consent.
If you believe a child has provided personal information to us without appropriate consent, please contact us so we can take reasonable steps to address the issue.
17. Business Transactions
If we are involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, personal information may be disclosed or transferred as part of that transaction where permitted by law.
In such cases, we will take reasonable steps to ensure that personal information continues to be protected.
18. Your Privacy Choices
You may:
- choose not to provide certain personal information, although this may limit our ability to provide services;
- withdraw consent where applicable;
- unsubscribe from marketing communications;
- disable cookies through your browser settings;
- request access to or correction of your personal information;
- ask questions or make a complaint about our privacy practices.
19. Questions and Complaints
If you have questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact our Privacy Officer.
Energetic will take privacy complaints seriously and will make reasonable efforts to investigate and respond.
If you are not satisfied with our response, you may have the right to contact the Office of the Information and Privacy Commissioner of Alberta, the Office of the Information and Privacy Commissioner for British Columbia, or the Office of the Privacy Commissioner of Canada, depending on the circumstances.
20. Changes to This Privacy Policy
Energetic may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or business operations.
The updated version will be posted on our website with a revised “Last Updated” date. Your continued use of our website or services after an update means that you acknowledge the updated Privacy Policy.
21. Contact Us
Privacy Officer
Energetic Services Inc
9315 Alaska Road
Fort St. John, BC
V1J 1A3
Email: privacy@energeticservices.com
Phone: 250.785.4761
For questions about our use of service providers outside Canada, privacy requests, access or correction requests, consent withdrawal, or complaints, please refer to the Privacy Officer contact listed above.